1. Warranty on pressure cookers is provided by their respective manufacturers.

2. There is no warranty on parts prone to wear and tear, such as safety valves, handles, pressure regulators, sealing rings and gaskets.

3. Warranty is void, if the product use and care instructions are not followed.



  1. This one year limited warranty for consumers only, from the date of original purchase. You are a consumer if you have bought the Indian Houseware  products for personal, family or household use. Except as otherwise required under applicable state law, this warranty is not available to retailers, other commercial buyers or owners and who have bought used product.
  2. Chef Pro / Eris  warrants their products to be free of defects in material or workmanship during normal household use for one year from the date of original purchase.
  3. This warranty does not apply to damage resulting from misuse, abuse, accidents or alterations to the product, or to damages incurred in transit, other than ordinary household use. This warranty does not apply to cords or plugs. 
  4. Your Chef Pro / Eris products have been manufactured to strict specifications and been designed for use with approved Indian Houseware  accessories only. This warranty expressly excludes any defects and damages caused by accessories or repair service other than those that have been authorized by Chef Pro / Eris.
  5. The legal jurisdiction will be Middlesex county, NJ irrespective of place of transaction.
  6. Chef Pro / Eris's decision on warranty and service will be final.

In the unlikely event, if your Chef Pro / Eris proves to be defective in material or workmanship, we will repair free of charge.

Please save this manual. You will need it while requesting for service within the warranty period. Please call 855 Chef Pro / Email   for RMA (Return Merchandise Authorization) number. Please write the RMA number on the address label. All returns must be carefully packed and made transportation prepaid with a description of the claimed defect, complete model number, your name, street address (No P. O. Box numbers, please), phone number and original dated sales receipt, to address below:

RMA No: 

Mercantile International NA., 

1130 Somerset Street, Unit 104, 

New Brunswick, NJ 08901


Chef Pro / Eris will pay for:

  • Replacement parts and repair labor in other than normal household use. Service must be provided by an authorized Chef Pro / Eris service center.

Chef Pro / Eris will not pay for:

  • Repairs when the product is used in other than normal home use.
  • Damage resulting from accident, alteration, misuse or abuse.
  • Any shipping or handling costs to  your product to an Authorized service center.
  • Repairs and service to buyers of used product.
  • Replacement parts or repair labor costs for product operated  outside the 50 United States.

1 year limited warranty on Chef Pro Green products:

Chef Pro Green product is protected against defects in materials and workmanship for one year from date of original purchase. There are natural variations in color and grain of bamboo products which enhances the natural beauty of bamboo products, and are not considered product defects.

This warranty does NOT cover damage or defect arising after the purchase. The warranty also does NOT cover defects arising from exposure to water saturation, extreme heat variations, humidity and moisture. This warranty does NOT cover defects arising from misuse, abuse and failure to follow use and care instructions.

Allow us a reasonable opportunity to inspect the item prior to attempting repair or replacement. Failure to comply with these requirements will void warranty coverage.

Upon receipt of the item Chef Pro Green, at its sole discretion, shall repair or replace with a comparable product. Chef Pro Green or Mercantile International NA shall not be liable for any incidental, special, indirect or consequential damages alleged to have risen under this warranty, alleged to be owed due to the failure to deliver goods or from any issue or inability to use the product due to defects in the property.